Order Cancellation

Cancelling stops an order before it leaves our warehouse. Once it has shipped, the 30-day return process takes over instead — both routes end in a full refund, they just work differently.

Cancelling before your order ships

Email [email protected]with your order number and the word “cancel” in the subject line. If the order has not entered fulfillment, we cancel it and refund the full amount — items, shipping and any sales tax charged — to your original payment method.

Accessories usually enter fulfillment within one business day, and desk mats are made to order and enter production within two. Send the request as early as you can.

If it has already shipped

We cannot recall a package once a carrier has it. Refuse the delivery or accept it and start a return within 30 days — see Returns & Refunds for how that works and what it costs.

Cancellations we make

We may cancel an order and refund it in full when:

• an item is out of stock or a made-to-order design cannot be produced;
• a listing showed an obviously incorrect price or description;
• payment is declined, reversed or flagged by our payment processor; or
• the delivery address is outside the United States, or cannot be verified.

If we cancel, we email you the reason and issue the refund at the same time. Nothing on this page limits any right you have under the consumer protection law of your state.

How refunds arrive

Refunds go back to the card or wallet used at checkout. We issue them within two business days of the cancellation; your bank typically posts them within a further 5–10 business days.